FAQ
- Need advice? Information? Placing an order by phone?
Our Sommelier is available! Email [email protected] or call 541.942.9874 and ask for our estate Sommelier.
- How do I know what my login is?
We allow two emails per account: primary and secondary. Primary receives e-newsletters, receipts and password resets; secondary only receives e-newsletters. Your login is always your primary email. In order to login, you must sign in using the primary email address and password.
Your account login is the email you used either when signing up or placing your first order in our online store. If you have forgotten your password, click here to reset your password. If you are unsure which email address is the primary associated with your account, please email us.
- How can I access my account?
Account information can be viewed anytime from our member login, located in the upper-right corner of any kingestate.com page.
- How do I change my login credentials?
If you wish to change your primary email address on file, please email us to ensure you don’t lose your account information.
- How to apply for a position at King Estate.
Visit our Careers page
- How to stay informed about King Estate.
Visit our Subscribe page
- How to handle a return.
Visit our Shipping & Returns page
- When does my package ship?
Visit our Shipping & Returns page
- How to track your order.
King Estate will send you several emails during the order process to keep you informed about the different stages of your order.
Your personal account will allow you to follow your order status.
Should you require more information or help, please contact us at 541.942.9874 or email [email protected]
- Gift Card Information
The King Estate Gift Card is available as a traditional gift card. Physical gift cards are sent in a standard envelope carrier. Gift cards may be redeemed through our website, tasting room/restaurant, and phone orders. Gift cards are non-refundable and may not be redeemed for cash except as required by law.
Consider donating or regifting for those that don’t drink wine.
